Terms of service

TERMS AND CONDITIONS OF SALE

Website: www.standbysupplyco.com

Last Updated: 24 March 2026

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Standby Supply

Wildstone Group Pty Ltd (ABN: 26 696 581 307)(trading as Standby Supply Co.) ("Company," "we," "us," or "our"). By accessing www.standbysupplyco.com, creating an account, placing an order, or otherwise using our services, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.

If you do not agree to these Terms, you must not use this website or place any order. We reserve the right to update these Terms at any time. Continued use of the website following any update constitutes acceptance of the revised Terms. We recommend you review these Terms periodically.

By completing a purchase, you further acknowledge that you are at least 18 years of age, or have the consent of a parent or legal guardian.

2. Products and Services

Wildstone Group Pty Ltd. sells emergency preparedness supplies, water filtration products, and survival equipment ("Products") directly to consumers through our online store at www.standbysupplyco.com.

All Products are subject to availability. We reserve the right to discontinue any Product at any time without notice. Where a Product becomes unexpectedly out of stock after you have placed an order, we will notify you by email as soon as possible and provide a full refund to your original payment method.

Product descriptions, images, and specifications are provided in good faith and are believed to be accurate; however, we do not warrant that descriptions are error-free, complete, or current. The colours of Products shown on your device may not exactly match the actual Product due to screen display variations.

We reserve the right to limit quantities of any Products sold, refuse any order, and cancel orders at our sole discretion. In the event an order is cancelled, we will provide a full refund to the original payment method.

3. Pricing and Payment

All prices displayed on www.standbysupplyco.com are in Australian Dollars (AUD) unless otherwise stated. Prices are inclusive of applicable Goods and Services Tax (GST) where required by Australian law.

We accept payment via the methods listed at checkout, which may include credit card, debit card, PayPal, and other third-party payment processors. By submitting payment, you represent that you are authorised to use the nominated payment method.

We reserve the right to change prices at any time. The price applicable to your order is the price displayed at the time you place your order. In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.

Fraudulent or unauthorised use of payment methods may be referred to law enforcement authorities.

4. Orders and Contract Formation

Your order constitutes an offer to purchase Products subject to these Terms. A binding contract is formed only when we send you an order confirmation email. We reserve the right to decline any order at our discretion.

Order confirmations are sent to the email address you provide at checkout. You are responsible for ensuring your contact and shipping details are accurate. We are not liable for loss or delay arising from inaccurate details provided by you.

5. Shipping and Delivery

We ship to addresses within Australia and select international destinations. Delivery timeframes are estimates only and are not guaranteed. We are not responsible for delays caused by third-party carriers, customs authorities, or events beyond our reasonable control.

Where you place an order for more than one Product, we do not guarantee that all Products will be delivered in a single consignment. We reserve the right to fulfil your order across multiple shipments. Each consignment may be dispatched and delivered separately, and you will not be charged additional shipping fees as a result of split consignments unless otherwise stated at checkout.

Risk of loss and title to Products transfers to you upon delivery to the carrier. If your order is lost or damaged in transit, please contact us at support@standbysupplyco.com within 7 days of the expected delivery date.

International orders may be subject to customs duties, taxes, and import fees, which are the sole responsibility of the Customer. We are not responsible for any delays or costs associated with customs clearance.

6. Returns, Refunds, and Australian Consumer Law

We comply with the Australian Consumer Law (ACL) contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth). Our goods come with guarantees that cannot be excluded under the ACL.

You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

For change-of-mind returns, we offer a 30-day return policy. Products must be returned in their original, unused condition and packaging. Return shipping costs for change-of-mind returns are the responsibility of the Customer. Refunds will be issued to the original payment method within 5-10 business days of receiving the returned item.

To initiate a return or refund, please contact us at support@standbysupplyco.com.

7. Intellectual Property

All content on www.standbysupplyco.com, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Standby Supply Pty Ltd or its content suppliers and is protected by Australian and international copyright and intellectual property laws.

You may not reproduce, distribute, display, transmit, or create derivative works from any content on this website without our prior written consent. Unauthorised use may give rise to a claim for damages and/or constitute a criminal offence.

8. Prohibited Conduct

You agree not to use this website or our services to:

Violate any applicable law or regulation;
Transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable;
Attempt to gain unauthorised access to our systems, servers, or databases;
Engage in fraudulent activity or impersonate any person or entity;
Upload or transmit viruses, malware, or any other harmful code;
Scrape, crawl, or extract data from our website without prior written consent;
Interfere with the proper functioning of the website or any transactions conducted through it.

We reserve the right to terminate your access to the website and cancel any pending orders if you breach this section.

9. Privacy Policy and Cookies

Your use of www.standbysupplyco.com is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the website, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy, available at www.standbysupplyco.com/policies/privacy-policy.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We do not sell your personal information to third parties.

We use cookies and similar tracking technologies on www.standbysupplyco.com to improve your browsing experience, analyse site traffic, and assist with our marketing efforts. This may include the use of third-party tools such as Google Analytics, Meta Pixel, and other advertising or analytics platforms. By using this website, you consent to the use of cookies in accordance with our Cookie Policy, available at www.standbysupplyco.com/policies/cookie-policy.

You may adjust your cookie preferences at any time through your browser settings. Disabling certain cookies may affect the functionality of the website.

10. Disclaimers and Limitation of Liability

To the maximum extent permitted by applicable law, the Company provides this website and Products on an 'as is' and 'as available' basis without warranty of any kind, either express or implied.

To the maximum extent permitted by law, the Company's total liability to you for any claims arising from or relating to these Terms or your use of the website shall not exceed the total amount paid by you for the specific Product giving rise to the claim in the twelve (12) months preceding the claim.

Nothing in these Terms limits or excludes our liability for fraud, death or personal injury caused by negligence, or any liability that cannot be excluded under the ACL or applicable law.

We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business opportunities, even if we have been advised of the possibility of such damages.

11. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, agents, and suppliers from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your use of the website, your breach of these Terms, or your violation of any third-party rights.

12. Force Majeure

We will not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from any cause beyond our reasonable control (a "Force Majeure Event").

Force Majeure Events include, but are not limited to:

Acts of God, including fire, flood, earthquake, storm, hurricane, cyclone, landslide, or other natural disasters;
Epidemic, pandemic, or public health emergency declared by a government or public health authority;
War, invasion, act of foreign enemies, terrorism, civil unrest, rebellion, or riot;
Action or inaction by government authorities, including embargoes, sanctions, or changes in law;
Strikes, lockouts, or other industrial action by third parties;
Failure of third-party logistics providers, carriers, freight services, or postal networks;
Disruption or failure of public or private telecommunications, internet, or utility networks;
Shortage of materials, components, or Products caused by global supply chain disruption.

If a Force Majeure Event occurs, we will notify you as soon as reasonably practicable and provide an updated estimated delivery date where possible. If the Force Majeure Event continues for more than 30 days, either party may cancel the affected order and you will receive a full refund for any Products paid for but not yet delivered.

Our obligations under these Terms are suspended for the duration of the Force Majeure Event to the extent affected. Nothing in this clause limits our obligations under the Australian Consumer Law.

13. Third-Party Links and Services

Our website may contain links to third-party websites or services. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Our website operates on the Shopify platform. Use of the website is also subject to Shopify's terms of service, available at shopify.com/legal/terms.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make changes, we will update the 'Last Updated' date at the top of this document. We may also notify you via email or a notice on the website. Your continued use of the website after the effective date of any changes constitutes your acceptance of the revised Terms.

If any modification is material, we will make reasonable efforts to provide at least 14 days' notice prior to the changes taking effect, where required by applicable law.

15. Termination

We may terminate or suspend your access to the website immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the website will immediately cease.

All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Queensland, Australia, without regard to its conflict of law provisions. Subject to Section 20 (Arbitration), you irrevocably submit to the exclusive jurisdiction of the courts of Queensland, Australia for any disputes that are not subject to arbitration.

17. Severability and Waiver

If any provision of these Terms is found by a court or arbitrator to be invalid, illegal, or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision unless acknowledged and agreed to by us in writing.

18. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any other policies referenced herein, constitute the entire agreement between you and the Company with respect to the subject matter hereof and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written.

19. MANDATORY ARBITRATION AND CLASS ACTION WAIVER

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. IT REQUIRES BINDING INDIVIDUAL ARBITRATION TO RESOLVE DISPUTES AND WAIVES YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION.

19.1 Agreement to Arbitrate

You and Wildstone Group Pty Ltd (collectively "the Parties") agree that any dispute, claim, controversy, or disagreement arising out of or relating to these Terms, your purchase of Products, or your use of www.standbysupplyco.com, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory ("Dispute"), shall be resolved exclusively through final and binding individual arbitration, rather than in court.

This Agreement to Arbitrate is intended to be broadly interpreted and applies to all Disputes between the Parties, including Disputes about the validity, enforceability, or scope of this Section 19, except as expressly provided below.

19.2 CLASS ACTION WAIVER

YOU AND THE COMPANY EACH AGREE THAT ALL DISPUTES MUST BE BROUGHT IN YOUR RESPECTIVE INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, MASS, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL ACTION. The arbitrator shall have no authority to consolidate more than one person's claims, conduct any class, collective, or representative proceeding, or award class-wide relief. BY ENTERING INTO THESE TERMS, YOU IRREVOCABLY WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST THE COMPANY.

19.3 Waiver of Jury Trial

YOU AND THE COMPANY EACH WAIVE ANY RIGHT TO A JURY TRIAL. By agreeing to these Terms, you waive your right to have any Dispute decided by a jury, to the extent permitted by applicable law.

19.4 Arbitration Rules and Procedure

Arbitration shall be administered by the Australian Centre for International Commercial Arbitration (ACICA) (the "Arbitration Body") in accordance with its applicable rules, which are incorporated herein by reference. The seat of arbitration shall be Brisbane, Queensland, Australia. Arbitration may be conducted in person, by telephone, online, or on written submissions as the Parties and the Arbitration Body may agree.

Before initiating arbitration, the initiating Party must provide written notice of the Dispute to the other Party (a "Dispute Notice") via the contact details set out in the Notices subsection below. The Parties agree to negotiate in good faith to resolve the Dispute for a period of 30 days following receipt of the Dispute Notice. If the Dispute is not resolved within that 30-day period, either Party may commence arbitration.

The arbitrator shall have the authority to award any remedy that would be available in a court of competent jurisdiction, including monetary damages, injunctive relief (on an individual basis only), declaratory relief, and attorneys' fees where permitted by law.

19.5 Costs of Arbitration

The Parties shall each bear their own costs and legal fees in connection with any arbitration, subject to any award of fees by the arbitrator where permitted by law. Filing fees shall be paid in accordance with the Arbitration Body's rules. If you can demonstrate that the cost of arbitration would be prohibitive compared to the costs of litigation, we will consider in good faith covering your portion of the arbitration filing fees.

19.6 Opt-Out Right

You may opt out of this Arbitration Agreement within 30 days of first accepting these Terms by sending a written notice to support@standbysupplyco.com with the subject line "ARBITRATION OPT-OUT." Your notice must include your full name, email address, and a clear statement that you wish to opt out. Opting out of arbitration does not affect any other provision of these Terms. If you opt out, Disputes will be resolved in the courts of Queensland, Australia as set out in the Governing Law section.

19.7 Exceptions to Arbitration

Notwithstanding the above, the following Disputes are excluded from this Arbitration Agreement:

Claims for emergency injunctive or other equitable relief to prevent imminent harm, infringement of intellectual property rights, or breach of confidentiality obligations, which may be brought in any court of competent jurisdiction;
Claims that may not be subject to arbitration under applicable law, including the Australian Consumer Law;
Claims within the jurisdiction of a small claims tribunal, to the extent permitted by that tribunal's rules;
Disputes arising under the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act (where applicable).

If this class action waiver or the entirety of this Section 19 is found to be unenforceable, then the entirety of this Section shall be null and void and those disputes shall be resolved in a court of competent jurisdiction.

19.8 Notices for Arbitration

All arbitration notices and communications to the Company should be directed to: support@standbysupplyco.com

19.9 Survival

This Section 19 shall survive termination of these Terms and any relationship between you and the Company.

20. Contact Information

If you have any questions about these Terms, please contact us at:

Wildstone Group Pty Ltd

ABN: 26 696 581 307

PO Box 154, Mermaid Beach QLD 4218

Email: support@standbysupplyco.com